Terms of Service

Terms & Conditions

These are the terms and conditions controlled and managed by Lugiami Entertainment Sdn. Bhd (“Lugiami”).Please read the terms carefully. By using the site and joining the membership, you are agreeing to all the terms and conditions that may be updated by us from time to time without notice. You are advised to take notice of any changes we may have made to the terms and conditions.

Membership & Eligibility

Lugiami Community Program (Lugiami Guild) is a cash payout and rewards program offered by Lugiami Entertainment Sdn. Bhd. Membership to the program is limited to one account per individual. Individuals under the age of 13 are not eligible for the membership. Minors aged 13-17 years old must obtain their parent’s or legal guardian’s consent prior to joining the membership. By joining Lugiami Guild, you represent that you are 13 years old and above, that your parent or legal guardian agrees to be bound by these terms and conditions if you are between 13 and the age of legal minority in your country of residence.

Your Account

You agree that the information submitted shall be accurate and true, and that the information provided will be kept up-to-date. You agree that you must not misuse the Sites by creating multiple membership accounts. You are solely responsible for all activities that occur under your account and maintaining the confidentiality of your account and password.

Changes, Termination & Removal from Program

Lugiámi reserves the rights to amend the terms and conditions at any time without notification. It is your responsibility to check and review these terms from time to time to keep informed of any changes. We want Lugiami to be a place where members feel welcome and safe, and a platform where everyone can be treated fairly. We reserve the right to exclude persons and not to pay out prizes, to subsequently forfeit and reclaim them, in the event of violations of the Terms and Conditions.Any abuse of the program, failure to adhere to the terms and conditions, provision of false information about identity, membership inactivity for more than 12 months, any conduct or misrepresentation detrimental to the interests of Lugiami, fraud or attempted fraud may subject members to be terminated and affect eligibility for further participation in the program.

Referral Program

You will only be eligible for the referral program after you sign up as a member. A referred friend may only use one referral link. Referral progress can be tracked at your "affiliate account" on the dashboard. Successful referrals will only be capped at 500 friends per member during pre-launch.We reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals in your sole discretion as deemed fair and reasonable. We reserve the right to refuse payment if we notice any activity we believe is fraudulent or in violation of the Terms and Conditions.

Price and Payment

All prices shown on the webpage do not include shipping or delivery fees. Delivery fees and taxes will be charged where applicable and will be included in your merchandise total upon checkout. Prices and shipping costs are subject to changes without notice.


Dispatch times may vary according to availability and any guarantees made as to delivery times subject to any delays resulting from postal delays or force majeure for which Lugiami shall not be responsible for.

Limitation of Liability

Lugiami shall not be liable for any damages and losses incurred directly or indirectly in relation with your membership in the program, termination of the program, redemption of rewards, loss of data, loss or damage to property and claims of third parties, inability to use the program services, errors, defects, viruses, delays in operation or transmission, failure of performance, communication failures, theft or destruction, unauthorised access to, or alteration of any problems or technical malfunction of the program, services and webpage. Lugiami shall not be liable for any delay or non-compliance with any of the obligations when caused by force majeure events.

Intellectual Property

Lugiami and its affiliates, where applicable, shall own all forms of intellectual property rights (all materials on this website including copyright, trademarks, design rights, layout, products, services, program content and all software used in connection with the program). You must not reproduce, transmit, modify, adapt, republish, distribute, store content or trademarks for any purpose without the prior written consent of Lugiami, or as permitted by Law. All rights of Lugiami are reserved.

Personal Data

You agree and consent to Lugiami for obtaining your personal data in compliance with the Personal Data Protection Act 2010 (PDPA 2010). Lugiami may share or distribute your personal data without consent if required to do so under any applicable law, court ruling or administrative body of competent jurisdiction. As a parent or legal guardian, please ensure that in the event if such Personal Data of a minor is disclosed to Lugiami, you hereby consent to the processing of the minor’s Personal Data and agree to be bound by the terms and take responsibility for his or her actions.

Applicable Law and Jurisdiction

The program (Lugiami Guild) and these Terms and Conditions shall be governed by and interpreted in accordance with the laws of Singapore & Malaysia, without giving effect to any principles of conflicts of laws.